【作者】Hong Cheng；Dandan Li；Lianfa Luo

     【摘要】In this article, a TotalQuality Index evaluation model and data from quality observations are adoptedto do an empirical research on total quality conditions in China from fourdimensions, quality safety, quality satisfaction, public service on quality andcitizen concept on quality. It is implied by data that the fluctuations intotal quality index in China 2013 is less than that in 2012, and safety statusof products is in a period of rise; market competition promotes the elevationof satisfaction on products quality; consumers’ demands on products qualityhave exceeded their demands on products safety; variations in products qualityare in consistent with variations in economy. Empirical analysis abovesimultaneously proved that the four dimensions of total quality indexevaluation model have internal stability and scientificity.Keywords-Quality observation, quality evaluation, empiricalresearch

     Forthcoming in proceedings of IIE Asian 2014 and IEMI2014