摘 要
当前，我国产品质量上显现出来的问题越来越严重，从一方面看，这说明了国民生活水平的提高对产品质量也有着更高的要求，同时媒体的透明度增高也使得质量问题无所遁形；但从另一方面看，几十年来的质量监管模式及监管水平跟不上质量需求的步伐。从消费者的角度来讲，对质量的要求越来越高，信息化和互联网技术的广泛使用对消费者的行为态度和生活方式都产生着影响，消费者作为质量的接受终端，在质量监管中占据主导地位也日渐突显。在这种背景下，本文以消费者为研究对象，分析了消费者特点以及在质量监管中的作用，结合信息化技术，设计了以消费者为核心的质量监管模型，以期利用信息化技术为手段，构建一个公共的信息平台，开拓全民战争，摆脱以政府为中心的监管困境。
本文的研究方法有文献研究法和实证分析法，通过对参考文献、法律法规、政策制度的研究回顾相关理论，分析我国消费者在质量监管中的作用和所处的困境，构架出初步的框架；再通过调查问卷和调研的方式收集数据，并对问卷结果作细致分析，修正信息平台的框架，提出平台架构建议。
通过本文的研究，笔者认为消费者在质量监管中应该起到积极主动的作用，而消费者对质量监管的要求是公开透明，所以本文提出的是一个公共信息平台，它能够将消费者、生产企业、政府、其它组织有机地结合到一起，消除他们之间的信息不对称，从而达到产品质量全民监管的作用。
关键词：消费者；质量监管；信息化
Abstract
At present, our country product quality emerged problem more and more serious, from one perspective, this shows that the improvement of national living standard on the product quality also have higher requirements, while media transparency heighten also makes quality problem not DunXing; But on the other hand, decades of quality supervision mode and supervision level can't keep up with the pace of the quality requirements. From the consumer's point of view, the requirements of quality is higher and higher, information and the wide use of Internet technology of consumer behavior attitude and way of life influence, consumers as quality accept terminals, in the quality control of has also become the dominant highlights. Under this background, this paper to consumers as the research object, analyzes the characteristics and the quality supervision in consumer the role of information technology, design, combining with consumers as the core of quality supervision model, so as to use information technology, to construct a public information platform, and develop national war, away from the government as the center of the regulatory difficulties.
This research method have literature research and empirical analysis, through to the references, laws and regulations, policies and systems research review related theory, analyses the role of consumers in the quality control and difficulties, architecture framework of the preliminary; Again through questionnaire and research ways of questionnaire to collect data, and results for detailed analysis, correction of information platform, and puts forward Suggestions platform architecture framework.
The research in this paper, the author thinks that consumers should play in quality supervision, and active role of consumer quality supervision requirements are open and transparent, so the proposed is a public information platform, and it can will consumers, production enterprise, government and other organizations organically together, eliminate the information asymmetry between them, so as to achieve national regulatory role product quality.
Keywords: Consumers, Quality supervision, Informatization
